TESTIMONIALS & PRESS

"Jillian is a talented and proactive User Experience Researcher with deep expertise in behavioral science and consumer psychology. From the start, it was clear how much she cares about her work: not just completing tasks, but thoughtfully exploring what else could be done to add value. She has a keen ability to blend qualitative data from user interviews with quantitative, secondary, and behavioral data to triangulate actionable insights.

As Jillian’s research coach, I had the opportunity to see her grow and develop her skills. Her natural curiosity and drive to keep learning push her work to the next level. The way she applies her understanding of human behavior to user research has made a meaningful impact, and I know she’ll continue to bring value to any team she joins."

-Suchandra Chatterjee, UX Researcher and mentor at Cisco Systems

"For the last 3 years at Cisco Systems, I’ve had the pleasure and honour of working on the same Experience Research team as Jillian and have watched her grow into a brilliant researcher and Behavioural Science expert to our org. Jillian’s academic background combined with her expertise in the tech industry has proven to be highly valuable to, not only our core team, but to the greater UXR efforts and Cisco as a whole.

She has pioneered Behavioural Science as an integral approach in our research framework to several stakeholder teams and has, in turn, brought solutions to an even more thorough and elevated level. I’ve loved partnering with Jillian on topics such as: Search experiences and Community page experiences through her comparative and competitive analysis work. Her work is always 120% and excavates new levels of depth in customer and partner insights.

It’s been a pleasure working with Jillian and learning from her about Behavioural Science and quantitative analysis."

-Sandra Logushova, UX Researcher and teammate at Cisco Systems

"It kind of has me rethinking the whole way we've approached this. So I think that this is a pretty good example of how we can change strategy based on the actual voice of the customer, so I am glad that we took the extra step to do this [research] before trying to scale out this project and doing something the custoemrs really didn't want us to do anyway."

-Digital Transformation Specialist and stakeholder, Cisco Systems