TESTIMONIALS, RECOMMENDATIONS, & PRESS

SUSIE WISE, UXR MANAGER AT CISCO SYSTEMS

"I am pleased to recommend Jillian, who I’ve had the pleasure of seeing grow from an intern to a full-time employee at Cisco. From the beginning, she seamlessly integrated into the team and consistently demonstrated exceptional skill, dedication and professionalism – even when balancing a part-time internship, school and a study abroad program.

Jillian is a quick and sharp learner. She’s grown significantly in her research capabilities and is always eager to expand her knowledge. She developed and led our “rapid research” model, enabling us to deliver insights on simple topics in weeks rather than months, driving real-time decision-making. Her proactive approach to mastering new topics and expanding her research skills has been invaluable.

Her collaboration and communication stand out, as she articulates complex ideas clearly and calmly, and builds strong relationships with stakeholders through thoughtful discussions and transparent updates.

Being early in her career, a key strength is Jillian’s natural confidence. She is comfortable speaking up, sharing ideas, and contributing to discussions, which will serve her well in her career. Even as a junior researcher, she understands the value of her talent and finds ways to show a level of expertise. Jillian taught behavioural science principles to various teams and consulted on projects to identify new opportunities and ideas to apply behavioural science to improve our customer experience. She also made a point to engage with others across Cisco, giving back to the community and broadening her network.

Jillian's skills, confidence, emotional intelligence and ambition consistently exceed expectations, making her a valuable member to any team. We are very fortunate to have been a part of her journey! I am confident she will continue to thrive and make a positive impact in any role she takes on."

SANDRA LOGUSHOVA, UXR AND TEAMMATE AT CISCO SYSTEMS

"For the last 3 years at Cisco Systems, I’ve had the pleasure and honour of working on the same Experience Research team as Jillian and have watched her grow into a brilliant researcher and Behavioural Science expert to our org. Jillian’s academic background combined with her expertise in the tech industry has proven to be highly valuable to, not only our core team, but to the greater UXR efforts and Cisco as a whole.

She has pioneered Behavioural Science as an integral approach in our research framework to several stakeholder teams and has, in turn, brought solutions to an even more thorough and elevated level. I’ve loved partnering with Jillian on topics such as: Search experiences and Community page experiences through her comparative and competitive analysis work. Her work is always 120% and excavates new levels of depth in customer and partner insights.

It’s been a pleasure working with Jillian and learning from her about Behavioural Science and quantitative analysis."

SUCHANDRA CHATTERJEE, UXR AND MENTOR AT CISCO SYSTEMS

"Jillian is a talented and proactive User Experience Researcher with deep expertise in behavioral science and consumer psychology. From the start, it was clear how much she cares about her work: not just completing tasks, but thoughtfully exploring what else could be done to add value. She has a keen ability to blend qualitative data from user interviews with quantitative, secondary, and behavioral data to triangulate actionable insights.

As Jillian’s research coach, I had the opportunity to see her grow and develop her skills. Her natural curiosity and drive to keep learning push her work to the next level. The way she applies her understanding of human behavior to user research has made a meaningful impact, and I know she’ll continue to bring value to any team she joins."

DIGITAL TRANSFORMATION SPECIALIST AND STAKEHOLDER, CISCO SYSTEMS

"[This research] kind of has me rethinking the whole way we've approached this. So I think that this is a pretty good example of how we can change strategy based on the actual voice of the customer, so I am glad that we took the extra step to do this [research] before trying to scale out this project and doing something the customers really didn't want us to do anyway."