USER EXPERIENCE RESEARCH
Below are some projects I led as a UX researcher at Cisco Systems and The Act Now Project (Covid Act Now).
Follow the links to learn more.
Decreasing data issue complaints by 50% by weekly analysis of user feedback trends received in our email inboxes.
Defining and implementing a rapid research program at Cisco to cut down study timelines from months to days.
Usability testing, interviews, and click analysis to understand differences in experiences between first-time and returning users of Covid Act Now.
Surveying Covid Act Now users' understanding of current guidelines for vaccinated people, used to curate website and social content.
Contextual inquiries and in-depth interviews with Covid Act Now's most sophisticated users: local government officials, healthcare workers, school administrators, and more.