USER EXPERIENCE RESEARCH
Below are some projects I led as a UX researcher at Cisco Systems and The Act Now Project. Follow the links to learn more.
Creating a new system of tracking and trending of all emails received to Covid Act Now inboxes, decreasing data dashboard issues by 50%.
Defining and implementing a rapid research program at Cisco to cut down time-to-insights from months to days.
Usability testing & interviews with new and returning users of Covid Act Now.
Evaluating Covid Act Now users' understanding of safe behaviors for the vaccinated to curate website and social content.
Contextual inquiries and in-depth interviews with Covid Act Now's most sophisticated users.