hello! it's nice to meet you.

I'm Jillian, a user researcher, behavioral science practitioner, and Harvard psychology graduate.

Currently I am on Cisco Systems' Experience Management & Insights team, working to unify the experience across our many platforms and products. In my role, I hope to give our customers a voice by conducting quick, robust research and applying behavioral economics principles. Learn more about my UXR work here.

I took a gap year from Harvard during the pandemic and spent that time working with a tech startup called Act Now Coalition, which aims to solve social problems through data. As a User Research Analyst, I collaborated with the design and strategy teams to infuse our products with user insights from the research projects I led. We strove to make data accessible and actionable, creating a host of tools and content to help real people make behavioral decisions for themselves and their loved ones during crises like COVID and climate change.


During college, I worked in a few different academic research labs, including a dual posting as a research assistant in Daniel Gilbert's lab and at Harvard Business School working on research related to prevalence-induced concept change in human judgement. Before that, I worked as a project manager and research assistant in the Harvard Decision Science Laboratory at the Harvard Kennedy School. Find some of my academic research work here.

I served on the leadership committee of Harvard's Behavioral Insights Student Group, helping organize events including our annual behavioral science career expo and the first ever Harvard-wide Nudge-A-Thon. I also managed the Behavioral Insights Group Twitter account (@HarvardBIG), creating content and sharing it with our 16k followers.

In general, I am excited by utilizing behavioral insights to drive positive change in organizations and individuals. I'm also into music, travel, photography, volleyball, and reading.

Explore this site to learn more about me and my background!

Utilizing behavioral insights to drive positive change in organizations and individuals.